The Essentials of Business Etiquette and Protocol

The Essentials of Business Etiquette and Protocol

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Program Objectives:
By the end of the program, participants will be able to:
  • Behave correctly in both business and social situations.
  • Interact effectively with different types of guests.
  • Play the role of the ideal host at various functions.
  • Meet and greet important guests, clients and customers in a proper manner.
  • Prepare and manage VIP visits and formal occasions.
  • Implement the universal principles of business etiquette, protocol, and manners.
  • Make a lasting positive impression in high profile situations.
  • Display appropriate international business etiquette in many contexts.
  • Interact courteously with people from different cultures, nations and regions.
Who should attend:
Personnel officers, public relations professionals, events organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
Program Outline
Principles of Business Etiquette and Protocol 
  • Definitions and Concepts
  • Importance of Etiquette in Business
  • Importance of Protocol in Business
  • Why are Manners Important?
  • Creating the Right Corporate Image
  • Six Basic Principles
Achieving Communication Success
  • Communication Levels and Definitions
  • Forms of Communication
  • Assertiveness
  • Communication Functions and Process
  • Barriers to Effective Communication
  • Overcoming Communication Barriers
  • Communicating across Cultures
Personal and Professional Conduct
  • Universal Expectations for Behavior
  • Etiquette for Formal Occasions
  • Handling Difficult Personalities
  • International Business Etiquette
  • Best Practices
Planning and Hosting VIP Occasions
  • Preparation for Official Visits
  • Protocol at Events and Summits
  • Key Qualities of the Ideal Host
  • Seating Strategies
  • Risk and Contingency Planning
  • Mistakes to Avoid
  • Meeting at Airports
Proper Communication Etiquette
  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette
  • Titles and Forms of Address
  • Exchanging Gifts
Variations in Protocol and Etiquette
  • Administrative Protocol
  • Flags, Anthems and Logos
  • Awkward Situations and Solutions
  • Panoramic View of Variations

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Date And Time

2021-03-18 @ 09:00 AM to
02:00 PM

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