The Balanced Scorecard: Achieving Performance Excellence

The Balanced Scorecard: Achieving Performance Excellence

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Program Objectives:
By the end of the program, participants will be able to:
  • Explain the benefits and importance of a Strategy Focused Organization (SFO).
  • Develop a SWOT analysis, vision and mission statements and strategic goals for their organization or department.
  • Use SMART objectives and KPIs to track the performance and productivity at all levels in their organizations.
  • Apply the approach of best-in-class benchmarking technique to set targets for each KPI.
  • Design a balanced scorecard based on the Kaplan and Norton model.
Who should attend:
All managers and supervisors, especially those involved in improving performance and measuring results.
Program Outline
Benefits of Strategic Management and Planning
  • The Strategy Focused Organization (SFO)
  • The Importance of the Balanced Scorecard
  • Strategic Planning Needs and Benefits
  • A Strategic Planning Model
SWOT Analysis, Vision and Mission Statements
  • The Purpose of a SWOT Analysis
  • SWOT in Brief
  • Linking the Results of the SWOT Findings to Future Objectives and Initiatives
  • Definition of Vision and Mission Statements
Developing Performance Measures and Control Systems
  • Goals, Objectives and Targets
  • SMART Objectives
  • Developing Strategies
  • Key Performance Indicators (KPIs) and Units of Measures (UOMs)
  • Aligning KPIs to Company Strategy
  • Obstacles to Measurement
  • Objectives and Basics
  • Who, What and Why of Benchmarking
  • Different Methods of Benchmarking
  • The Benchmarking Process
Using the Balanced Scorecard as a Strategic Management System 
  • Strategic Planning and Strategy Execution
  • Reasons Behind Failures of Well Formulated Strategies
  • Translating the Vision to Everyday Actions
  • Importance and History of the Balanced Scorecard
  • The Premise Behind the Balanced Scorecard
  • Principles of the Strategy Focused Organization
  • Measuring Business Strategy from Financial, Customer, Internal/Business/Process and Learning and Growth Perspectives
  • Strategic Alignment and Goal Setting
  • Linking the Balanced Scorecard KPIs to Strategy
  • Strategy Map: Specifying Relationships and Making them Testable
  • Soft, Hard, Leading and Lagging KPIs
  • The Importance of Initiatives
  • Evaluating Initiatives
  • Managing Initiatives
  • Cascading the Balanced Scorecard
  • Implementing a Balanced Scorecard Program
  • Reporting Results

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Date And Time

2021-03-12 @ 09:00 AM to
02:00 PM

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