Managerial Decision-Making and Problem-Solving

Managerial Decision-Making and Problem-Solving

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Program Objectives:

By the end of the program, participants will be able to:
  • Introduce a structured model for systematically addressing problems and decisions.
  • Practice the use of key decision-making and problem-solving tools and techniques.
  • Demonstrate the use of several disciplines in decision-making.
  • Effectively use the global benchmark tools for problem-solving such as PDCA, Appreciation Inquiry, the Simplex Process and the Straw Man approach.
  • Identify various creative idea-generating tools which can be practically applied at the workplace.
  • Apply influencing techniques to enable better decision-making and implementation.
Who should attend:
Team leaders, department managers and supervisors who are involved in leading and participating in solving their teams’ problems, as well as making and implementing decisions.
Prgram outline
Structured Problem-Solving
  • Definitions, Principles and Overview
  • Problem-Solving  Mindsets and Attitudes
  • Problem Ownership
  • Drilling Down Complex Problems into Progressively Smaller Parts
  • The 6-Step Problem-Solving Method
  • Classifying and Prioritizing Problems
Understanding and Analyzing Problems
  • Techniques  of Recognizing Problems
  • Isolating the Causes from the Symptoms
  • Data Collection and Analysis
  • The Pareto Analysis
  • SWOT Analysis
Root Cause Analysis
  • Root Cause Analysis – The Interrelation
  • Root Cause Analysis – The Process
  • Cause and Effect Analysis: The Process – Key Points
Problem-Solving Tools
  • The Eight Disciplines of Problem-Solving
  • Plan-Do-Check-Act
  • Appreciation Inquiry: The 5D Approach
  • The Simplex Process: From Problem Finding to Action
  • The Straw Man Concept and Approach
  • Principles of Decision-Making
  • Using Critical Thinking as an Aid to Decisions
  • Different Tools for Decision-Making
  • Subjective versus Objective Decision-Making
  • The Uncertainty Problem
Creativity and Problem-Solving
  • The Role of Creativity in Problem-Solving
  • Brainstorming: Different Techniques
  • Opposite Thinking/What Ifs
  • Mind Mapping
Problem-Solving and People
  • Leading the Problem-Solving Effort
  • Solving People-Related Problems
  • Team Problem-Solving: Ensuring Participation, Agreement, and Implementation of Solution
  • Behaviors that Influence or Block Problem-Solving
  • Convincing Stakeholders with your Solutions

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Date And Time

2021-03-15 @ 09:00 AM to
02:00 PM

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