Advanced Supervisory Skills
Advanced Supervisory Skills
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Program Objectives:
By the end of the program, participants will be able to:
- Define supervisory roles and related competencies.
- Apply goal setting and planning in order to obtain commitment of others.
- Organize their time and use delegation as a tool to empower their staff.
- Energize and inspire their team for better performance.
- Demonstrate coaching techniques to manage performance of
- others.
- Identify team members ’ training needs in order to develop them.
Who should attend:
Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion.
Program Outline:
The Role of the Supervisor
- A New Look at Supervisory Tasks
- How Organizations and Roles Have Changed
- New Supervisory Roles
- Tasks and Responsibilities
- Characteristics of an Effective Supervisor
- Competencies of the 21st Century Supervisor
Goal Setting for Peak Performance
- Personal Goal Setting
- The Goal Planning Process
- Setting Goals for Others
- Strategies for Effective Goal Setting
- Obtaining Goal Commitment
- Management By Objectives (MBO)
Organizing and Delegating Effectively
- Organizing Time
- Setting Priorities
- Organizing Work of Others
- Components of Organizing
- Art of Effective Delegation
- Four “Rights” of Delegation
- Empowering People through Delegation
- Degrees of Delegation
Leading for Results
- Are You a Leader: Self Assessment
- Modifying your Leadership Style
- Applying Team Leadership Model
- Energizing your Team
- Inspiring Others to Better Performance
Coaching for Success
- The Supervisor as a Coach
- Coaching to Improve Performance
- Habits of Successful Coaches
- Counseling to Resolve Personal Problems
- Managing Performance of Others
Developing and Stretching Your People
- Training versus Development
- Distinguishing between Training and Non Training Needs
- Recognizing Training Needs
- Translating Needs into Objectives
- Techniques in Developing Others
